You can register by filling in the form found by clicking on the Subscribe button from the Pricing & Plans page.

It’s the time spent on an Order. Time spent on an order is deducted from the subscriptions allocated hours.

It’s the time an order is waiting in a status column.

It’s the maximum amount of orders provided in a subscription plan.

It’s the maximum number of hours provided to you depending on the subscription level.

It’s the maximum amount of simultaneous Orders determined by the subscription level.

It’s the maximum amount of storage space provided for file attachments determined by the subscription level.

Yes, upgrading for monthly or annual subscriptions can be done at any time. The system will calculate the upgrade price automatically.

Downgrading a monthly subscription can be applied at any time, but the downgrade will occur on the next subscription renewal date.

Downgrading an annual subscription can be applied for at any time, but the downgrade will occur on the next subscription renewal date of the following month. The system will calculate the downgrade price automatically. Any refund due will be handled by our Accounts Department.

You cannot cross grade from Monthly to Annual or Annual to Monthly.

For a cancellation, the same rule applies for a downgrade. Both Monthly and Annually can be done on the subscription date. Any refund occurred will be handled by our Accounts Manager directly to you.

The subscription renewal will happen automatically on the subscription date.

Yes, you can update your payment method at any time.

When the payment transaction fails, the system will generate an unpaid invoice. You have two days grace period to retry the subscription renewal.

You can find them in the Account Menu > Manage Payment/Invoices > Manage Invoices & Receipts