Design Desk Terms and Conditions

These terms apply when you use the Design Desk website and platform or buy Design Desk services. Design Desk is operated by DFLOW Pty Ltd ABN 75 629 781 237 ("we", "us", "our"). "You" means the business that holds the Design Desk account.

Your agreement with us is made up of these terms, the plan details on our Pricing page, our Service Level Agreement and our Privacy Policy. If they conflict, these terms apply. If you have a separate written agreement with us, that agreement applies where it differs.

Design Desk is a business-to-business service. By creating an account, you confirm you are buying our services for business purposes.

• Give us accurate account and billing details, and keep them up to date.
• Keep your login details secure. You are responsible for activity on your account, including by users you invite.

Design Desk is sold in design hours. Current plans, prices, inclusions and limits are shown on our Pricing page and in your account.

• Time. Designer time on each order is recorded to the second and drawn from your hours. This includes time spent on revisions.
• PAYG. PAYG hours are prepaid and valid for 12 months from purchase, after which they expire. If your balance runs out while an order is in progress, we pause the order and contact you. Work resumes when you top up.
• Subscriptions. Professional and Studio include a monthly allocation of hours, and one order for each hour. Each plan also has a limit on active orders. Orders over your active order limit wait in your queue until a slot becomes free.
• Rollover. Unused base plan hours, up to your plan's rollover limit, carry into the next billing cycle, with one order per rolled hour. Rolled hours are used first. They can't roll again and expire at the end of that cycle. Extra hours don't roll over. If you downgrade, rolled hours are capped at the lower plan's limit. If you cancel or move to PAYG, they are forfeited.
• Converting hours to orders. On subscriptions, you can convert hours into extra orders at 1.5 hours per order, up to the monthly limit on the Pricing page. Conversions can't be reversed, and converted orders expire at the end of the billing cycle. Converting doesn't change your active order limit.
• Extra Resources. You can buy extra hours, active order slots, storage and urgent escalations from your dashboard at the prices shown there. One-off extra hours expire at the end of the billing cycle. Recurring extra hours renew each month until you cancel them. Purchases made from the dashboard are covered by these terms.

• Prices are in Australian dollars and exclude GST. GST is added to your invoice.
• Payment is by card, processed by Stripe.
• Monthly subscriptions are billed in advance each month. Annual subscriptions are billed in advance for 12 months at a discount, with hours allocated each month.
• Subscriptions renew automatically until cancelled.
• If a renewal payment fails, we'll issue an unpaid invoice, and you have 2 days to retry the payment in your account. If the invoice is still unpaid after 7 days, we may pause work on your account until it is paid.
• We'll give you at least 30 days' notice by email before a price change applies to you. If you don't agree, you can cancel before it takes effect.

• You can upgrade, downgrade or cancel from your account.
• Upgrades take effect immediately. Downgrades take effect at your next renewal date.
• When you cancel, your subscription stays active until the end of the period you've paid for. This includes the full 12 months of an annual subscription.
• Fees already paid are not refundable, except where the law requires a refund.

• Submit each request (an "order") through the platform with a clear brief and the files we need.
• If we consider an order to be a large project, we'll discuss scope and timing with you when we triage it.
• Turnaround times are set out in our Service Level Agreement. They are targets measured in working hours.
• Revision rounds are unlimited, and the time is drawn from your hours. When you ask for a revision, the order moves back into progress. If a change goes beyond the original brief, we'll flag it with you.
• Approve each order in the platform when you're happy with it. If an order has been waiting on you for 30 days, we'll contact you and may archive it.

• You keep ownership of everything you send us. We use it only to complete your orders.
• Once an order is paid for, you own the final artwork we create for it, including the print-ready and working files supplied with it.
• We don't use your work in our portfolio, on our website or in our marketing.
• Supply your own images, or ask us to source images from the free Pexels library. Images from Pexels are used under Pexels' licence terms.
• We don't supply font files, because fonts are licensed by their owners.
• Your plan includes the storage shown on the Pricing page. If you go over your limit, we'll contact you to remove files or buy more storage. Please keep your own copies of final files.

• You confirm you have the right to use everything you send us, including text, images, logos and people's details.
• Don't ask us to create anything unlawful, misleading or infringing.
• If someone makes a claim against us because of material you supplied or work you directed, you agree to cover our reasonable costs of dealing with that claim.
• Don't misuse the platform. This includes trying to get around its security, uploading malicious code, or copying or reselling the platform.

If you believe material on Design Desk infringes your copyright, email support@designdesk.com.au with the details.

Our designers work carefully and to a high standard, but mistakes can happen. Before you approve, print or publish any artwork, you are responsible for checking it, including spelling, prices, contact details, sizes, colours and quantities.

Once you approve artwork, it is yours to use, and we aren't responsible for printing, production or other costs arising from errors in it. If we've made a mistake, tell us and we'll fix it.

Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded. Where the law lets us limit our liability, it is limited to correcting or re-supplying the work, or paying the cost of having it re-supplied. We aren't liable for indirect loss, such as lost profits. Neither of us is responsible for delays caused by events outside our reasonable control.

We own the Design Desk website and platform. While your account is active, you have a non-exclusive right to use the platform for your own business. We may update features over time. We'll give you 30 days' notice of any change that materially reduces what your plan includes.

• You can close your account at any time.
• We may suspend or close your account if you materially breach these terms and don't fix the breach within 14 days of our notice. We may act immediately if the breach can't be fixed or involves unlawful use.
• Amounts owing at termination remain payable.

We may update these terms. We'll give you at least 30 days' notice by email of any change that affects you adversely. If you don't agree, you can cancel before the change takes effect. The current version is always on our website.

Contact us at support@designdesk.com.au. We'll respond as soon as we can, and within 30 days at the latest.

We send notices to the email address on your account.

These terms are governed by the laws of Victoria, Australia.